We are committed to protecting your personal information and your right to privacy. This policy explains what data we collect, how we use it, and what rights you have.
BookNExplore ("we", "us", "our") is an online travel marketplace operated in India. We act as an intermediary connecting travellers with third-party, independently operated travel agencies. We do not directly operate tours, book flights, or provide accommodation.
Our registered business address and contact details are provided in Section 12 of this policy.
This Privacy Policy applies to all users of the BookNExplore website at www.booknexplore.com and any related services, mobile applications, or communications we operate.
When you use BookNExplore, you may provide us with the following personal information:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | First name, last name, date of birth, nationality | Enquiry form, account registration |
| Contact Data | Email address, mobile/WhatsApp number | Enquiry form, newsletter signup |
| Travel Preferences | Destinations, travel dates, group size, budget range, special requests | Trip enquiry form |
| Communications | Messages, feedback, support queries | Contact form, email correspondence |
When you visit our website, we automatically collect certain technical data, including:
This data is collected via cookies and similar tracking technologies. See Section 5 for full details.
We do not collect or store:
We use your personal information only for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To match your travel enquiry with relevant verified agencies | Performance of contract / Legitimate interest |
| To send your enquiry details to shortlisted agencies so they can provide quotes | Your consent (via submitting the enquiry form) |
| To communicate with you about your enquiry, quotes received, and trip status | Performance of contract |
| To send service-related notifications and updates | Legitimate interest |
| To send marketing emails about deals, destinations, and offers (only if you opted in) | Your explicit consent |
| To improve website functionality and user experience via analytics | Legitimate interest |
| To comply with legal obligations under Indian law | Legal obligation |
As an intermediary marketplace, sharing certain data with partner agencies is central to how our service works. Here is exactly how we handle this:
When you submit a travel enquiry, we share your name, contact details, and trip preferences with a shortlisted set of verified agencies. This sharing is:
Agencies are contractually prohibited from using your information for any purpose other than responding to your enquiry.
We may share data with trusted third-party service providers who help us operate our platform, including:
We may disclose your information if required to do so by law, court order, or a government authority in India, including under the Information Technology Act, 2000 and its associated rules.
We use cookies and similar technologies to enhance your browsing experience and understand how our website is used.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly Necessary | Session management, security, form functionality | No — essential for the site to work |
| Analytics | Understanding page visits, bounce rates, traffic sources (via Google Analytics) | Yes — via cookie preferences |
| Preference | Remembering your search filters, language, and location preferences | Yes — via cookie preferences |
| Marketing | Showing you relevant travel content on third-party platforms (only if consented) | Yes — via cookie preferences |
You can manage your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect website functionality.
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:
You may request early deletion of your data at any time by contacting us (see Section 12).
Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:
To exercise any of these rights, please email privacy@booknexplore.com with your name, contact details, and a clear description of your request. We will respond within 30 days.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.
Our website may contain links to third-party websites, including the websites of individual travel agencies. Once you click on a link and leave BookNExplore, this Privacy Policy no longer applies.
We are not responsible for the privacy practices of third-party websites and encourage you to read their respective privacy policies before providing any personal information.
BookNExplore is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@booknexplore.com and we will promptly delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of BookNExplore after any changes take effect will constitute your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer as required under the Information Technology Act, 2000:
Name: Prajnanshoo Bal
Designation: Founder & Grievance Officer
Email: privacy@booknexplore.com
Website: www.booknexplore.com
We will acknowledge your grievance within 48 hours and resolve it within 30 days of receipt, as required by applicable Indian law.